When I click on BOOK NOW on any Southwind product of my choice, does this mean I have to pay for it already?

Not necessarily. To book is just to request for a reservation or inquire further based on your specific requirements. In fact, once you book, you are not automatically confirmed. Southwind Travel shall reply to your booking request for the status whether it is CONFIRMED, WAITLISTED, UNABLE TO CONFIRM or NOT AVAILABLE.

I got a reply for my booking and there is an OPTION given, what does this mean?

An OPTION is the deadline given by the supplier for you to purchase (pay) for your requested service. In other words, if your reply status was CONFIRMED, it can only be guaranteed confirmed for yur actual use when you decide to pay for it on or before the OPTION date given. Once no purchase is made after the OPTION, your booking will automatically cancel and no confirmation is guaranteed should you decide to rebook.

The reply I got for my booking was "BOOK AND BUY". What does this mean?

"Book and Buy" is a term you may encounter for tour packages only. This normally happens during super peak season when hotels are overbooked and their rooms are confirmed only upon pre-payment. In effect, our guests would have to make a non-refundable guarantee deposit once a booking is made. No OPTION is given already since once you decide to BOOK AND BUY , it's considered guaranteed confirmed and no refund is given for cancellation, whatever the reason may be.

In such cases, we suggest you get a Travel Insurance to protect your purchase when unforseen events occur. (See Other Service, Travel Insurace)...

What modes of payment are acceptable?

Southwind Travel accepts Cash through Telegraphic Transfer. After the transfer, we would require a fax or email of the Transfer Form to validate your confirmed booking.

Credit cards are accepted only for clients within Cebu City. Actual credit card an signature of cardholder is required per bank policy.

What currencies are accepted for payment?

US Dollar or Peso are acceptable. Conversion rates may be used when necessary especially when the rate is quoted in US$ and you might want to pay in Peso or vice versa.